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  1. Bluestone Lane
  2. Website, Online Store Orders & Shipping

Website, Online Store Orders & Shipping

Online Store Orders

  • Can I have my parcel redirected to a different address?
  • I need to cancel or change my Bluestone Lane order. Is this possible?
  • The item I’ve received is incorrect, what should I do?
  • What should I do if I receive a faulty item in my order?
  • I’m missing an item from my order, what should I do?

Shipping & Delivery

  • Do you ship to Canada or internationally?
  • I can’t track my order. Is it on the way to me?
  • Why haven’t I received my order?
  • How does your standard shipping service work?
  • How long will my order take to be sent out?

Payments, Promos & Gift Vouchers

  • How do I check the balance of my gift card?
  • How to purchase a Bluestone Lane gift voucher
  • I need help with my promo code, what should I do?
  • Which payment methods can I use to pay for my order?

Returns & Refunds

  • Return policy

Technical & Accounts

  • How can I unsubscribe from your email newsletters?
  • How do I create a Bluestone Lane account and what is it for?
  • I’ve forgotten my password, how do I reset it?
  • I can’t sign into my account, what should I do?
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