Website, Online Store Orders & Shipping

Online Store Orders

• Can I have my parcel redirected to a different address?
• I need to cancel or change my Bluestone Lane order. Is this possible?
• The item I’ve received is incorrect, what should I do?
• What should I do if I receive a faulty item in my order?
• I’m missing an item from my order, what should I do?

Shipping & Delivery

• Do you ship to Canada or internationally?
• I can’t track my order. Is it on the way to me?
• Why haven’t I received my order?
• How does your standard shipping service work?
• How long will my order take to be sent out?

Payments, Promos & Gift Vouchers

• How do I check the balance of my gift card
• How can I purchase a Bluestone Lane gift voucher?
• I need help with my promo code, what should I do?
• Which payment methods can I use to pay for my order?

Returns & Refunds

• Can you give me some information on your returns policy?

Technical & Accounts

• How can I unsubscribe from your email newsletters?
• How do I create a Bluestone Lane account and what is it for?
• I’ve forgotten my password, how do I reset it?
• I can’t sign into my account, what should I do?