What should I do if I receive a faulty item in my order? Liam Farrow May 05, 2020 16:02 We want to resolve any issues with faulty items as soon as possible. Once you discover a fault, please contact us via email with your order number and our team will be in touch. Related articles The item I’ve received is incorrect, what should I do? I’m missing an item from my order, what should I do? I need to cancel or change my Bluestone Lane order. Is this possible? I'm having trouble seeing my rewards Can I order without a LevelUp account?